1. This chapter discussed several factors that influence the choice of evaluation design. Which of these factors would have the greatest influence on your choice of an evaluation design? Which would have the smallest influence? Explain your choices.
The greatest influence would be importance because if the training is ineffective, you have to take into account all that it will affect. Customer service, relationships in the workplace, or even the development of production. The factor with the smallest influence is expertise because a complex study may not always be needed, also time constraints may prevent it from being very complex.
2. How might you estimate the benefits from a training program designed to teach employees how to use the World Wide Web to monitor stock prices?
I would implement the pretest with a comparison group. I would do this because I would want to know how many people knew simple comptuter protocols and procedures, also if they knew anything pertaining to stock vocabulary.
3. What practical considerations need to be taken into account when calculating a training program's ROI?
Cost and benefits are important. These include paid hours for training, materials, and market gains. Also important are success cases which show how learning leads to results. If you can't be sure that your method of training has been proven to work, you will be a bit reluctant to expect a good return on investment. Another practical consideration is the idea that employees will benefit from the training.
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